Privacy Policy for Cosmobet Casino

Effective Date: March 1, 2026

Welcome to Cosmobet Casino. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.cosmobet.com and use our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Controller and Contact Information

Cosmobet Casino is operated by Cosmobet Ltd., registered in the United Kingdom.

Registered Address: 123 Gaming Street, London, UK, WC1N 3AX

Email: [email protected]

Phone: +44 20 7946 0123

2. Information We Collect

We collect and process the following types of personal data:

Identity Data: full name, date of birth, gender.
Contact Data: email address, postal address, telephone numbers.
Account Data: username, password, account preferences.
Financial Data: payment card details, bank account information, transaction history.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: information about how you use our website, products, and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

3. How We Collect Your Information

We collect personal data directly from you when you register an account, make deposits or withdrawals, participate in promotions, or contact customer support. We also collect data automatically through cookies and similar technologies when you use our website.

4. Use of Your Personal Data

We use your personal data for the following purposes:

To provide and manage your account and access to our services.
To process your deposits, withdrawals, and other transactions.
To comply with legal and regulatory requirements, including anti-money laundering and responsible gambling obligations.
To improve and personalize our services and website.
To communicate with you, including sending service messages, updates, and marketing communications (where you have consented to receive them).
To detect and prevent fraud and other prohibited activities.

5. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, our legal bases for processing your personal data include:

Performance of a contract (e.g., to provide you with casino services).
Compliance with a legal obligation.
Your consent (e.g., for marketing communications).
Our legitimate interests (e.g., fraud prevention, service improvement), balanced against your rights and freedoms.

6. Sharing Your Information

We may share your personal data with:

Third-party service providers who perform services on our behalf, such as payment processors, identity verification providers, and IT service providers.
Regulatory and law enforcement authorities as required by law or to protect our rights.
Affiliated companies within the Cosmobet group for operational purposes.

We do not sell your personal data to third parties.

7. International Transfers

Your data may be transferred to and processed in countries outside the UK. Where such transfers occur, we ensure appropriate safeguards are in place to protect your data, such as standard contractual clauses approved by the UK Information Commissioner's Office (ICO).

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal, regulatory, tax, accounting, or reporting requirements.

10. Your Rights

You have the following rights under UK data protection laws:

Right to access your personal data.
Right to rectification of inaccurate or incomplete data.
Right to erasure (right to be forgotten) in certain circumstances.
Right to restrict processing.
Right to data portability.
Right to object to processing.
Right to withdraw consent at any time (where processing is based on consent).

To exercise your rights, please contact us at [email protected].

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information, please see our Cookie Policy.

12. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on our website with an updated effective date.

14. Complaints

If you have any concerns about our processing of your personal data, please contact us at [email protected]. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at https://ico.org.uk.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]

Phone: +44 20 7946 0123

Address: 123 Gaming Street, London, UK, WC1N 3AX